How Ordering Title Documents Works

Step 1: Enter the property details

For most properties, the full postal address is all we need. Include the flat number, building name or unit where relevant — the more precise the address, the faster we can identify the registered title.

Not every piece of land has a postal address. Fields, paddocks, woodland, garages and building plots can still be ordered: describe the land, and add a map link, coordinates or a nearby address to anchor the location. Our land without an address guide explains what to provide. If you already know the title number, include it and we can go straight to the correct title.

Step 2: Choose your documents

You can order a copy of the Title Register (the written ownership record), a copy of the Title Plan (the map of the general extent), or both together as a bundle. The two documents are designed to be read together, so the bundle suits most people who want the full picture. Prices for each option are on the pricing page.

Step 3: Pay securely

Payment is taken online by card through Stripe. Every charge is shown before you pay, with nothing preselected and no surprises at checkout. VAT treatment details, where applicable, are shown at checkout too.

Step 4: A person checks and retrieves

This is where our service differs from a fully automated form. A person reviews the details you provided and identifies the registered title they relate to. If the picture is unclear — for example, a flat where both the leasehold flat and the freehold building are registered, or an address with several associated titles — we contact you and show you the options before retrieving anything. Once the correct title is confirmed, we retrieve the documents you ordered.

Step 5: Secure delivery

Your documents are delivered as PDFs through secure download links that expire after a set period. We email you when they are ready, and your order page shows the status throughout. If a link expires while we still hold your documents, contact us and we can refresh it.

What can slow an order down

Most orders are straightforward, but some genuinely take longer. The most common reasons are:

• Ambiguous addresses — a partial address, a recently renamed street or a new development can take longer to match to a registered title.
• Multiple possible titles — flats, garages, parking spaces and land parcels often involve more than one title, and we will not guess. We contact you first.
• Unregistered land — if the land is not registered, there are no title documents to retrieve, and we contact you to discuss options.
• Awaiting your reply — where we have asked a question, the order waits until we hear back, so a quick reply keeps things moving.

Our team works Monday to Friday, 9am to 5pm (UK time). Orders placed outside those hours are picked up on the next working day.